Fighting Fire With Ice

I went grocery shopping with my momma today. This thing happened involving a missing docket and a petrol voucher. We had to go back to the store. Shenanigans ensued. It ended with the check-out chick (except she was middle aged) directing my mum to the service desk. When my mum turned around, the lady did this disgruntled eye-roll jerky thing which I think she saw me see.

I don't know, mate.

My mum needs to work on her interactive skills. She's a very friendly lady. But if she has a complaint or if something goes wrong especially when at a shop or dealing with banks or that sort of thing, she can become inadvertently aggressive. She doesn't even realize she's being aggressive and she doesn't mean to be. It really gets to me.
I have this thing. Whenever someone is rude to me, I become overly courteous and polite. If someone is in my face, I'll just not say anything and stare at them until they're done. I don't know if this is the right thing to do because sometimes I leave and I feel so angry. When I get angry, I get violent (although I don't punch someone out, I have this urge to do so. My whole body will just tense up and I'll really want to just hurt the person. I may or may not be a bad mother some day...). But I try and control this.

I'll say thank you and please and have a nice day and I'll be extremely patient. Sometimes I do it to mock them and I sincerely hope they notice the stark difference between their behaviour and mine. See, I figure that if they notice how polite I'm being they'll start behaving in a similar way once they realize how ridiculous and rude they're being.

I'll smile sweetly at them as they raise their voice at me.

I'll say thank you excessively when they are unhelpful.

I'll act like they've been the most helpful and considerate shop attendant I've ever had.

My hope is they'll feel so bad about how they've acted, especially when faced with such a pleasant and immensely attractive girl, that they'll go home and either change their ways or hate themselves forever.

I even do it to my dad sometimes. For example, he'll tell me to close the fridge door softer in a displeased and angry tone. Sweetly, I will say to him, "Oh, I didn't realize I was closing it loudly. Thank you so much for telling me! I'll make sure to close it softer in the future!"

But sometimes, especially when faced with these shop attendants who are rude automatically with no reason, I wish I could just lash out and be equally rude back to them. Or follow them home after their shift and bludgeon them to death.

J